Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and CassianLab regarding your use of our pathology case management platform and related services.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.

Service Description

CassianLab Platform

CassianLab provides a Software-as-a-Service (SaaS) platform designed for pathology laboratories to manage cases, organize data, streamline workflows, and generate insights. Our services include:

Core Features

• Case management and tracking
• Workflow orchestration
• Data analysis and reporting
• Audit trail and compliance tools

Additional Services

• Technical support
• Training and onboarding
• Platform customization
• Data integration services

Account Registration and Use

Account Requirements

• You must be at least 18 years old to create an account
• You must provide accurate and complete registration information
• You are responsible for maintaining the security of your account credentials
• You must notify us immediately of any unauthorized access

Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations
• Share your account credentials with unauthorized users
• Attempt to gain unauthorized access to our systems
• Use the service for any fraudulent or unauthorized purpose
• Interfere with or disrupt the service or servers

Healthcare Compliance

HIPAA Business Associate

CassianLab serves as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA) when processing protected health information (PHI) on behalf of covered entities.

Payment Terms and Billing

Subscription Fees

• Fees are based on your selected plan and usage
• Subscription fees are billed monthly or annually
• All fees are non-refundable unless otherwise stated
• Prices may change with 30 days' notice

Payment Processing

• Automatic billing to your designated payment method
• Late fees may apply for overdue accounts
• Service suspension for non-payment after notice
• You're responsible for all applicable taxes

Data Ownership and Intellectual Property

Your Data

You retain ownership of all data you input into our platform, including patient information, case data, and laboratory results. We act as a processor of your data and do not claim ownership of your content.

Our Platform

CassianLab retains all rights to our platform, software, algorithms, and proprietary technology. You receive a limited license to use our services in accordance with these Terms.

Service Availability and Support

Uptime

99.9% uptime SLA with planned maintenance windows

Support

Business hours support with emergency contact options

Backups

Daily automated backups with point-in-time recovery

Limitation of Liability

Important Limitations

Our services are provided "as is" without warranties of any kind.

We are not liable for indirect, incidental, or consequential damages.

Our total liability is limited to the fees you paid in the preceding 12 months.

You are responsible for maintaining appropriate professional liability insurance.

Termination

By You

• Cancel your subscription at any time
• Download your data before termination
• 30-day data retention after cancellation
• No refunds for unused subscription periods

By Us

• For violation of these Terms
• For non-payment after notice period
• For illegal or harmful use of services
• With 30 days' notice for convenience

Governing Law and Disputes

Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales, Australia.

Dispute Resolution

We encourage resolving disputes through direct communication. For formal disputes, we prefer binding arbitration before litigation.

Contact Information

Questions about these Terms of Service? Contact us:

Email: contact@cassianlab.com

Support: Contact Form

Business Hours: Monday - Friday, 9 AM - 5 PM AEST

Changes to These Terms

We may update these Terms from time to time. We will notify you of any material changes by email and by posting the updated Terms on our website. Your continued use of our services after such changes constitutes acceptance of the updated Terms.